Panting, coughing, sweating: we don’t have COVID, we’re just boiling in this July heat. It’s already been a busy summer over here at QuailHQ, and we’re only halfway through. So! July!

Man, has it been a month.

First, a heads-up: it looks like you and me aren’t not the only ones who need a break: our cloud provider is going down for some scheduled maintenance on August 8th, at 11pm EDT (8pm PDT). Quail will be offline for a short time around then; hopefully about an hour, but we’re leaving up to two hours in case something goes wrong. We’re not terribly thrilled about the timing, but 8pm west coast time was the best we could arrange (it beats mid-afternoon on a Saturday, which was the original schedule!).

With that somewhat-annoying bit of administrivia out of the way: if you’re a former GeniusPeddler customer you’ll have noticed that the deadline for migrating your store from GeniusPeddler to Quail has passed, and that GeniusPeddler is no longer with us.

(It’s still with us, in our hearts).

If you were still an active GeniusPeddler user on July 15th, you should have received an email with the most up-to-date export of all your sales data and historical records. If you think you should have received that and you didn’t, get in touch!

On the new-features-and-surprising-goodies front, we added a nifty little feature to Quail a few weeks ago which a couple stores have already commented on: the ability to apply a single discount to a whole sale. You can use this to apply a sweeping discount for seniors, veterans, or (yes, it’s still 2020) healthcare workers. This is really just a quicker way to apply one-off discounts to items, so if you prefer the previous method of discounting individual items you can still do that, instead.

But, why would you? It’s like two clicks.

Last up: we’ve heard you (oh, how we’ve heard you!) and we’re hard at work trying to improve the support we can offer to new stores and old hands alike. We’ve rolled out two new videos describing how to apply discounts and how to ring up layaway sales (Chris’ Holywood chops are really coming along, if I may say), and we’re pleased to now offer scheduled phone support for stores on the Regular or Full plans. Click the shiny new ‘Get Help’ button in the left-hand bar, pick a time that suits you, and we’ll give you a call back to see what we can do to help.

As always, you can still send us an email – and for most questions, that’ll get you a better, faster response. But if you’ve got something complicated that needs our help, pick a time and we’ll see what we can do.

Happy barbecuing those socially-distanced burgers,

– Trevor & Chris